Rules let Mimir automatically take actions on specific emails, so you don’t have to manually handle them every time.

Examples of rules you can create:

• “All emails from order@company.com should be auto-closed”

• “Emails to b2b@company.com with the word ‘partnership’ in the subject should be auto-assigned to Peter”

• “All emails with the word ‘return’ should have the tag return”

You can create and edit your rules under https://app.cognitionhub.no/settings/rules

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How Rules Work

Each rule consists of two parts: conditions and actions.

• Conditions define which emails the rule applies to. For example, emails from a specific sender, with certain keywords in the subject, or sent to a particular address.

  

• Actions define what Mimir should do when a condition is met. For example, auto-assigning the email to a teammate, tagging it, or closing it automatically.

  

A single email can match multiple rules, so more than one action can be triggered at the same time.

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Creating a New Rule

Since a rule is just a set of conditions and actions, you start by clicking Add Rule.

1. Set the condition(s) – choose from “Subject”, “Content”, “From Email”, or “To Email”. You can combine multiple conditions if needed.

2. Set the action(s) – choose what Mimir should do when the condition is met.

3. Save the rule – once saved, Mimir will automatically apply the rule to matching emails after the rule was created.

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Think about your workflow and which emails you handle most frequently. Setting up rules can save time, reduce repetitive tasks, and make sure emails are always routed correctly.