Why did Mimir answer that?

When Mimir gives an answer you didn't expect, you don't have to guess where it came from. Every reply records what Mimir read and what it did, and you can open that record in the conversation.

See what Mimir read

Open the conversation and find the line that says Mimir worked for X seconds or X update(s). Expand it. In You can also press More → Show history to expand the history of earlier Mimir responses.

Inside you'll see the steps Mimir took: which notes it opened, which articles and website pages it read, which products it looked up, and which skills it ran. In almost every case where an answer looks wrong, the explanation is visible here — usually a source that says something you didn't expect it to say.

👉 This is the first thing to check. Usually, wrong answers come from outdated or wrong information in the sources Mimir uses.

The four things that shape an answer

Notes are instructions Mimir always keeps in mind.

Resources are the pages, articles and files Mimir reads when it needs them.

Products are your catalogue.

Skills are the actions Mimir can take, like looking up an order.

Notes take precedence over Resources. So if a note and an indexed page disagree, the note wins — which makes a note the fastest way to correct an answer.

The four most common causes

An old page is still indexed. A policy page you no longer use, or an internal or B2B page that was never meant for customers, can be picked up when Mimir indexes your website. Exclude the page in Agent → Resources → Websites, then bear in mind that website content is reindexed nightly — the change shows up after the next reindex, not immediately.

Two notes contradict each other. If you have several notes covering the same topic, Mimir may follow the wrong one. The fix is not another note saying "ignore the previous note" — it's merging them into one. See Writing effective notes.

Product data is out of date. Stock levels, prices and availability come from your product source and are refreshed nightly, or when you sync manually. If Mimir stated the wrong stock level, check when the source last synced under Agent → Products → Sources.

A web search brought in outside information. If web search is enabled, Mimir can pull in information from the open web, and that information can be wrong. You can restrict or disable this under Settings → Behavior, in the Web Search section.

Fixing an answer for good

Expand Mimir worked for X seconds and identify the source.

Fix the source itself where you can — correct the page, exclude it, or update the product data.

Where the source can't be fixed, write a note that states the correct information plainly.

Test by asking the same question again.

If the answer's wording is the problem

If the facts are right but the tone or phrasing is wrong — for example Mimir referring to "a colleague" when you'd rather it spoke in the first person — that's a writing setting, not a knowledge problem. Adjust it under Settings → Behavior with Custom Writing Style Instructions, or in a writing profile if your account uses those.